Last updated: 20th March 2026
Imagine Downunder (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you use our website, relocation services, tours, consultations, and digital products. By using our services, you agree to the practices described in this Policy. If you do not agree, you must discontinue use of our services.
We collect personal information such as your name, email address, phone number, country of residence, relocation preferences, travel plans, employment interests, and payment information, which is processed securely by trusted third‑party providers. We do not intentionally collect sensitive information; however, if you voluntarily provide such information, you consent to our handling of it solely for service delivery. We also collect website and usage data, including IP address, browser type, device information, pages visited, and time spent on the site, to help improve user experience and maintain platform security.
We use your information to provide relocation advisory services, deliver tours and digital products, communicate updates and confirmations, personalise your experience, improve our website and services, process payments, and comply with legal and regulatory obligations. We do not sell your personal information under any circumstances.
We may share your information with trusted service providers such as payment processors, email platforms, and technology partners. When relevant and with your consent where required, we may also share information with licensed migration agents, tour operators, accommodation partners, employers, or recruiters. We do not share your information with unrelated third parties, and we do not permit third parties to use your information for their own marketing purposes.
Because we operate in both Australia and the United States, your information may be stored or processed across jurisdictions. We take reasonable steps to ensure your data is handled securely and in accordance with applicable privacy laws, including implementing safeguards for cross‑border data transfers.
We use reasonable technical and organisational measures to protect your information from unauthorised access, loss, misuse, or alteration. These measures include encryption, access controls, and secure data storage. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
We retain your information only for as long as necessary to provide services, meet legal obligations, resolve disputes, and maintain business records. You may request deletion of your data at any time, subject to legal and operational requirements.
Depending on your location, you may have the right to access your personal information, correct inaccurate information, request deletion, withdraw consent, or opt out of marketing communications. You may exercise these rights by contacting us at support@imaginedownunder.com. We may require identity verification before processing certain requests.
Our website may use cookies and similar technologies to improve functionality, enhance user experience, analyse traffic, and support essential site operations. Cookies may also be used to remember your preferences, assist with performance monitoring, and help us understand how visitors interact with our content. Some cookies are essential for the website to function properly, while others support analytics or marketing tools provided by trusted third‑party services. By using our website, you consent to the use of cookies as described in this Policy. You may disable cookies at any time through your browser settings, although certain features may not operate correctly if cookies are turned off.
By providing your email, you consent to receiving updates, service information, and relevant communications. You may unsubscribe at any time using the link provided in our emails. Unsubscribing from marketing communications does not affect essential service‑related communications.
We process personal information based on your consent, contractual necessity, legitimate business interests, and compliance with legal obligations. Where consent is required, you may withdraw it at any time without affecting the lawfulness of prior processing.
Our website may contain links to external sites. We are not responsible for the privacy practices, content, or security of those sites. We encourage you to review the privacy policies of any external websites you visit.
We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised “Last updated” date. Continued use of our services after changes are posted constitutes acceptance of the updated Policy.
For privacy questions or requests, contact: admin@imaginedownunder.com
