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Imagine Downunder – Privacy Policy
Last updated: 20th March 2026
1. Introduction: Imagine Downunder (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, relocation services, tours, consultations, and digital products. By using our services, you agree to the practices described in this Policy.
2. Information We Collect: We collect personal information such as your name, email address, phone number, country of residence, relocation preferences, travel plans, employment interests, and payment information, which is processed securely by third‑party providers. We do not intentionally collect sensitive information, but if you voluntarily provide it, you consent to our handling of it solely for service delivery. We also collect website and usage data, including IP address, browser type, device information, pages visited, and time spent on the site, to help improve user experience.
3. How We Use Your Information: We use your information to provide relocation advisory services, deliver tours and digital products, communicate updates and confirmations, personalise your experience, improve our website and services, process payments, and comply with legal obligations. We do not sell your personal information.
4. Sharing Your Information: We may share your information with trusted service providers such as payment processors and email platforms, as well as licensed migration agents, tour operators, accommodation partners, employers, or recruiters when relevant and only with your consent where required. We do not share your information with unrelated third parties.
5. International Transfers: Because we operate in both Australia and the United States, your information may be stored or processed across jurisdictions. We take reasonable steps to ensure your data is handled securely and in accordance with applicable privacy laws.
6. Data Security: We use reasonable technical and organisational measures to protect your information from unauthorised access, loss, misuse, or alteration. However, no method of transmission or storage is completely secure.
7. Data Retention: We retain your information only for as long as necessary to provide services, meet legal obligations, resolve disputes, and maintain business records. You may request deletion of your data at any time, subject to legal requirements.
8. Your Rights: Depending on your location, you may have the right to access your personal information, correct inaccurate information, request deletion, withdraw consent, or opt out of marketing communications. You can exercise these rights by contacting us at support@imaginedownunder.com.
9. Cookies and Tracking: Our website may use cookies and similar technologies to improve functionality, enhance user experience, analyse traffic, and support basic site operations. Cookies may also be used to remember your preferences, assist with performance monitoring, and help us understand how visitors interact with our content. Some cookies are essential for the website to function properly, while others support analytics or marketing tools provided by trusted third‑party services. By using our website, you consent to the use of cookies as described in this section. You may disable cookies at any time through your browser settings, although certain features of the site may not operate correctly if cookies are turned off.
10. Marketing Communications: By providing your email, you consent to receiving updates and service information. You may unsubscribe at any time using the link provided in our emails.
11. Legal Basis for Processing: We process personal information based on your consent, contractual necessity, legitimate business interests, and compliance with legal obligations.
12. Third‑Party Links: Our website may contain links to external sites. We are not responsible for the privacy practices of those sites.13. Changes to This PolicyWe may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised “Last updated” date.
14. Contact Us: For privacy questions or requests, contact: admin@imaginedownunder.com.
